This is fun and creative and shows how whatever you think you're doing is right, people will always find something to complain about. What's difficult is that you say you'd listen to people yet all you get is a report gauging people and the country based on a handful of factors like infrastructure and entertainment, laws and control. Many of these are important, and there's no left/right wing here.
Initially i did ok adding more happiness/popularity but crime was going up a bit and fear seems to always always always go up. Perhaps the key is the former?