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Bug Reports Thread

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Response to Bug Reports Thread 2023-12-12 08:54:11


At 12/12/23 06:21 AM, aapiarts wrote: I found a bug where the art gallery completely messes up when trying to scroll up and/or down. I'm not exactly sure if it's a bug on my end or what but I can say refreshing a page and restarting my phone doesn't help. This has been happening for a few days now. I'm using Chrome on mobile. It also seems to appear in project credits.

Picture of my art gallery in the bugged state.


I've added this to a ticket with whimsical-wife's similar report. both Chrome on Android. Do you know if Chrome updated recently? Wondering if a Chrome update could have started it or if an NG update started it.


We have another running issue with Android where the far right of the layout would get cropped off for some people, had you ever experienced that?


Working on Nightmare Cops!

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Response to Bug Reports Thread 2023-12-12 09:00:19


At 12/11/23 09:52 PM, Beemonki wrote: Hello,

Like those above, I wanted to post my entry for the Sweet Sixteen comic contest, but my comic is not appearing among the participations or the Art Portal, even when I used the appropriate tag (sweetsixteencomic).


I've got it in the results now, sorry about that!


Working on Nightmare Cops!

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Response to Bug Reports Thread 2023-12-12 09:05:51


At 12/11/23 09:31 PM, Esperance wrote: I also am having an issue with the sweetsixteencomic art tag as well as it seems all tags on this comic don't show it in the portal

https://www.newgrounds.com/art/view/esperance/orb-and-i

I did a scheduled post for it


I've got it into the results now. Gonna check if the scheduled publishing was used in the other cases where this happened.


Working on Nightmare Cops!

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Response to Bug Reports Thread 2023-12-12 09:06:35


At 12/11/23 06:49 PM, Indexth wrote: Hello! I want to report a bug.
Yesterday I uploaded a comic and I put a the sweet sixteen comic tag but my post doesn’t appear on the art portal nor using the tag.

link: https://www.newgrounds.com/art/view/indexth/mothspira-chapter-1?updated=1702261398


Had you used Scheduled Publishing for your feature, or run into any issues during the publishing process?


Working on Nightmare Cops!

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Response to Bug Reports Thread 2023-12-12 09:06:40


At 12/11/23 09:52 PM, Beemonki wrote: Hello,

Like those above, I wanted to post my entry for the Sweet Sixteen comic contest, but my comic is not appearing among the participations or the Art Portal, even when I used the appropriate tag (sweetsixteencomic).


Had you used Scheduled Publishing for your feature, or run into any issues during the publishing process?


Working on Nightmare Cops!

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Response to Bug Reports Thread 2023-12-12 09:11:53


At 12/11/23 10:24 PM, CzySzy wrote: It's not just the comic thing. Seems like the search by tag function is broken.


Yeah something is up with recent art projects not being in their related tag searches, made a ticket for this to get looked at today.


Working on Nightmare Cops!

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Response to Bug Reports Thread 2023-12-12 09:13:13


At 12/11/23 06:49 PM, Indexth wrote: Hello! I want to report a bug.
Yesterday I uploaded a comic and I put a the sweet sixteen comic tag but my post doesn’t appear on the art portal nor using the tag.

link: https://www.newgrounds.com/art/view/indexth/mothspira-chapter-1?updated=1702261398


I've got your entry in there now, thanks for the heads up!


Working on Nightmare Cops!

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Response to Bug Reports Thread 2023-12-12 10:17:22


At 12/12/23 09:06 AM, TomFulp wrote:
At 12/11/23 09:52 PM, Beemonki wrote: Hello,

Like those above, I wanted to post my entry for the Sweet Sixteen comic contest, but my comic is not appearing among the participations or the Art Portal, even when I used the appropriate tag (sweetsixteencomic).
Had you used Scheduled Publishing for your feature, or run into any issues during the publishing process?


I wanted to use the Scheduled Publishing first, I put the date and the hour, but at the end I decided to post it normally lol, so I don't think it took account of that. Other than that, I didn't encounter any issues during the publishing process.

Response to Bug Reports Thread 2023-12-12 10:23:40


At 12/12/23 08:54 AM, TomFulp wrote:
At 12/12/23 06:21 AM, aapiarts wrote: I found a bug where the art gallery completely messes up when trying to scroll up and/or down. I'm not exactly sure if it's a bug on my end or what but I can say refreshing a page and restarting my phone doesn't help. This has been happening for a few days now. I'm using Chrome on mobile. It also seems to appear in project credits.

Picture of my art gallery in the bugged state.
I've added this to a ticket with whimsical-wife's similar report. both Chrome on Android. Do you know if Chrome updated recently? Wondering if a Chrome update could have started it or if an NG update started it.

We have another running issue with Android where the far right of the layout would get cropped off for some people, had you ever experienced that?


I'm not 100% sure but there could have been some update to Chrome that change something that I wouldn't notice. And to the other bug no I haven't noticed that happening to me.


Look at him spin

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Response to Bug Reports Thread 2023-12-12 10:38:18


OK, so I removed all the tags of my latest artwork and put them back in one by one.

iu_1128776_3945050.png

That seems to have solved the problem. My submission can now be found by searching by tag. Does that mean I'd have to go through this odd process every time I submit a new piece? We'll see.


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Response to Bug Reports Thread 2023-12-12 11:35:38


At 12/12/23 10:38 AM, CzySzy wrote: OK, so I removed all the tags of my latest artwork and put them back in one by one.

That seems to have solved the problem. My submission can now be found by searching by tag. Does that mean I'd have to go through this odd process every time I submit a new piece? We'll see.


We're actually running a script now to make sure everything has its tags in the Elastic search system, so you shouldn't have to update your own stuff. Gonna see about having the script change from latest to older though, right now it's running from an old start date (just to be thorough) and will be running for a long time before it gets to yesterday.


Working on Nightmare Cops!

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Response to Bug Reports Thread 2023-12-12 12:46:37


At 12/7/23 12:05 PM, TomFulp wrote:
At 12/7/23 11:46 AM, IvanTuroc wrote: I was doing my deposits and after reaching 5 entries voted I went to check deposits and make sure my deposits reqisterd. ANd I got an error saying I didn't have permission to do that. Is this something new? I've never gotten that error before.
We've made that page hidden for now because we think bot accounts were using it to spam active (and new) accounts.


thank you for the reply Tom


old people say lol; and we still use these }{

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Response to Bug Reports Thread 2023-12-12 23:48:22


This has probably already been reported, but viewing medals you haven't unlocked from other people's profiles spoils the secret if they have unlocked them.


iu_1129066_4542450.webp


When viewing other people's medal details on their profiles, it says we unlocked the medal at the same time they did, even if we unlocked it at a different time or didn't unlock it at all. Might be connected? I wonder if clicking the remove medal button would remove it from their account or do something funky like create a black hole that implodes the server


iu_1129065_4542450.png


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Response to Bug Reports Thread 2023-12-14 02:15:24


iu_1129563_8157415.png

I have 670MB of files in the Dump, but my Supporter recently ran out. Now the bar looks overfilled.

Response to Bug Reports Thread 2023-12-16 15:31:33


I'm trying to add a second image to an art post, but it's not working. The description says "Allowed extensions: gif, jpg, jpeg, png, webp up to 150.0MB" but when I try to add a 25.5MB PNG it stalls and never loads. I changed the image to a 7.3MB JPG and it uploaded fine, so I don't know what the problem is.

Response to Bug Reports Thread 2023-12-16 17:23:29


mr. Fulp, is there no more GIF saving? when i try to save a GIF from the art portal it comes as a static webp

Response to Bug Reports Thread 2023-12-16 19:06:19


At 12/16/23 05:23 PM, Edeshye wrote: mr. Fulp, is there no more GIF saving? when i try to save a GIF from the art portal it comes as a static webp


If a lossless WebP is smaller than the source GIF, we serve the image as a lossless WebP. We might add a button to download the source image but we'll probably have to make that a project option because some artists don't want their art to be downloaded.


This isn't ideal if you download A LOT of art but one workaround is to copy or save the WebP, open it in https://www.photopea.com/ and export it as a gif or PNG.


Working on Nightmare Cops!

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Response to Bug Reports Thread 2023-12-16 19:06:55


At 12/16/23 03:31 PM, Boy-Am-I-Thirsty wrote: I'm trying to add a second image to an art post, but it's not working. The description says "Allowed extensions: gif, jpg, jpeg, png, webp up to 150.0MB" but when I try to add a 25.5MB PNG it stalls and never loads. I changed the image to a 7.3MB JPG and it uploaded fine, so I don't know what the problem is.


Could you email the large PNG file to tom AT newgrounds.com? I'll try testing from my end.


Working on Nightmare Cops!

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Response to Bug Reports Thread 2023-12-16 19:46:38


At 12/16/23 07:06 PM, TomFulp wrote:
At 12/16/23 03:31 PM, Boy-Am-I-Thirsty wrote: I'm trying to add a second image to an art post, but it's not working. The description says "Allowed extensions: gif, jpg, jpeg, png, webp up to 150.0MB" but when I try to add a 25.5MB PNG it stalls and never loads. I changed the image to a 7.3MB JPG and it uploaded fine, so I don't know what the problem is.
Could you email the large PNG file to tom AT newgrounds.com? I'll try testing from my end.


Unfortunately, I can't email files larger than 25MB. However, I uploaded it to my dumping ground on here and it worked, so if you could please download it from here https://www.newgrounds.com/dump/item/e43b7f9f781c97067bfca87802414fae

Response to Bug Reports Thread 2023-12-16 20:10:07


At 12/16/23 07:06 PM, TomFulp wrote:
At 12/16/23 05:23 PM, Edeshye wrote: mr. Fulp, is there no more GIF saving? when i try to save a GIF from the art portal it comes as a static webp
If a lossless WebP is smaller than the source GIF, we serve the image as a lossless WebP. We might add a button to download the source image but we'll probably have to make that a project option because some artists don't want their art to be downloaded.

This isn't ideal if you download A LOT of art but one workaround is to copy or save the WebP, open it in https://www.photopea.com/ and export it as a gif or PNG.


that was really useful, thanks!

Response to Bug Reports Thread 2023-12-16 21:16:05


The Cash For Your Flash And Private Voting Panel Pages But Please Remove Them Tom Fulp!

iu_1130736_19669212.webpiu_1130737_19669212.webp


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Response to Bug Reports Thread 2023-12-17 08:01:15


At 12/16/23 09:16 PM, SmurfCatIsGay wrote: The Cash For Your Flash And Private Voting Panel Pages But Please Remove Them Tom Fulp!


That's some iceberg type shit! O_O


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Response to Bug Reports Thread 2023-12-17 08:26:41


At 12/16/23 07:46 PM, Boy-Am-I-Thirsty wrote:
At 12/16/23 07:06 PM, TomFulp wrote:
At 12/16/23 03:31 PM, Boy-Am-I-Thirsty wrote: I'm trying to add a second image to an art post, but it's not working. The description says "Allowed extensions: gif, jpg, jpeg, png, webp up to 150.0MB" but when I try to add a 25.5MB PNG it stalls and never loads. I changed the image to a 7.3MB JPG and it uploaded fine, so I don't know what the problem is.
Could you email the large PNG file to tom AT newgrounds.com? I'll try testing from my end.
Unfortunately, I can't email files larger than 25MB. However, I uploaded it to my dumping ground on here and it worked, so if you could please download it from here https://www.newgrounds.com/dump/item/e43b7f9f781c97067bfca87802414fae


I was able to upload it from my end. What browser and OS are you using when uploading? Also does your internet connection give you any trouble elsewhere or is it a pretty good connection overall?


Working on Nightmare Cops!

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Response to Bug Reports Thread 2023-12-17 15:20:48


At 12/17/23 08:26 AM, TomFulp wrote:
At 12/16/23 07:46 PM, Boy-Am-I-Thirsty wrote:
At 12/16/23 07:06 PM, TomFulp wrote:
At 12/16/23 03:31 PM, Boy-Am-I-Thirsty wrote: I'm trying to add a second image to an art post, but it's not working. The description says "Allowed extensions: gif, jpg, jpeg, png, webp up to 150.0MB" but when I try to add a 25.5MB PNG it stalls and never loads. I changed the image to a 7.3MB JPG and it uploaded fine, so I don't know what the problem is.
Could you email the large PNG file to tom AT newgrounds.com? I'll try testing from my end.
Unfortunately, I can't email files larger than 25MB. However, I uploaded it to my dumping ground on here and it worked, so if you could please download it from here https://www.newgrounds.com/dump/item/e43b7f9f781c97067bfca87802414fae
I was able to upload it from my end. What browser and OS are you using when uploading? Also does your internet connection give you any trouble elsewhere or is it a pretty good connection overall?


I'm using firefox 120.0 on Ubuntu 23.04. My internet connection is usually perfect, so I don't think it's interrupting anything. If I upload a different picture, the page will give me a preview of the picture and the progress bar will slowly fill, but when I try to upload this picture, there's no preview and the progress bar never loads

Response to Bug Reports Thread 2023-12-19 13:22:17


thumb nail crop problem:


iu_1131921_7939671.gif

Response to Bug Reports Thread 2023-12-19 14:15:09


At 12/19/23 01:22 PM, Edeshye wrote: thumb nail crop problem:


I think that's bugging out because the image is smaller than the recommended size, although I thought that had been fixed.


Working on Nightmare Cops!

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Response to Bug Reports Thread 2023-12-19 14:32:34


The Old Calendar Page But It Needs To Be Updated To Mobile Friendly!iu_1131949_19669212.webp


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Response to Bug Reports Thread 2023-12-19 16:44:31


At 12/19/23 02:15 PM, TomFulp wrote:
At 12/19/23 01:22 PM, Edeshye wrote: thumb nail crop problem:
I think that's bugging out because the image is smaller than the recommended size, although I thought that had been fixed.


what's the recommended size? it doesn't say in the project page.

i tried scaling up the image and it worked fine. the previous bugged thumbnail wasn't saved when i reopened the project.

Response to Bug Reports Thread 2023-12-23 13:41:46


Something weird going on with someone in the undiscovered queue

iu_1133906_10457574.webp


Clicking on the thumbnail leads to an error page: https://www.newgrounds.com/art/view//test-subject

I saw this happen yesterday too with the same person, though I didn't take a screenshot at the time. Figured it just meant they'd deleted their account and I wouldn't see them again unless they made a new one.

Response to Bug Reports Thread 2023-12-24 09:46:05


At 12/23/23 01:41 PM, Madmazel wrote: Something weird going on with someone in the undiscovered queue

Clicking on the thumbnail leads to an error page: https://www.newgrounds.com/art/view//test-subject
I saw this happen yesterday too with the same person, though I didn't take a screenshot at the time. Figured it just meant they'd deleted their account and I wouldn't see them again unless they made a new one.


Looks like account deletes might not be updating things in Elastic. Making note!


Working on Nightmare Cops!

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